Thank you for choosing brightdaydreamboutique.com! We want you to be happy with your purchase, but if you are not satisfied with your purchase, here is our return policy:
Return Request Period If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. Return requests after this time will not be accepted.
Return Conditions The product must be unused and with original tags, packaging and accessories. The returned product must be in the same condition as when you received it, without any damage or dirt. For hygiene and safety reasons, the following products cannot be returned: Underwear and swimwear (if applicable). Personalized products.
Return Procedure Contact Customer Service: Please contact our customer service team through the “Contact Us” page on the website or send an email to avyuktk93916@gmail.com with your return request and provide your order number. Get a Return Authorization: We will guide you through the return process and provide a Return Merchandise Authorization (RMA) number. Prepare your return package: Place the item in the original packaging, labels, and all accessories, and clearly mark the return authorization number on the outside of the package. Choose your shipping method: Please use a trackable shipping service to return the item to ensure safe delivery. Return costs are borne by the customer unless the item is damaged or shipped incorrectly due to our error.
Refund Processing Once we receive and inspect the returned item, we will process the refund as soon as possible. The refund will be refunded to the original payment method after confirming that the item is eligible for return (processing time may take up to 5 business days). Please note that shipping and related fees are generally not refundable unless the item is defective or the order is incorrect.
Exchange Policy If you wish to exchange it for a different item, please request a return by following the return steps above and state your exchange request when contacting customer service. After completing the return, you can place a new order.
Damaged or Wrong Items If you received a damaged or wrong item, please contact us within 48 hours of receiving the item. Please provide photos and order information so that we can resolve the issue for you promptly.
Thank you for understanding our return policy, we look forward to providing you with a better shopping experience!
