How do I create an account? You can create a new account by visiting the homepage, clicking the “Register” button, and filling in your email and password as prompted.
If I forget my password, how can I retrieve it? Please click the “Forgot your password?” link on the login page, enter the registered email address as prompted, and we will send you a password reset link.
Can I change my order? Within 1 hour after the order payment is completed, you can request to change the order by contacting customer service. After the order is shipped, it cannot be changed.
How do I track my order? After the order is shipped, you will receive an email with a tracking number.
When will my order be shipped? All orders will be processed and shipped within 2 business days after payment is confirmed. The specific shipping time may be affected by inventory and holidays.
Where can I check my order status? You can log in to your account and go to the “My Orders” page to view the order status and history.
Why is my shopping cart empty the next time I visit? The items in the shopping cart are stored in the temporary cache of the browser. If you visit on different devices or clear your browser cache, your shopping cart contents may be lost.
Do you ship internationally? Yes, we do. Shipping costs and duties will vary depending on the country of delivery.
How do I return or exchange my purchase? If you are not satisfied with your purchase, you can return or exchange your purchase within 30 days of receipt. Please ensure that the product is in its original condition, unused, and in its original packaging. Please check our Return and Exchange Policy for more details.
What payment methods can I use? We support a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, etc. Please select your preferred payment method at checkout.
What should I do if I receive a damaged item? If you receive a damaged item, please contact our customer service team within 48 hours of receiving the item and provide photos so that we can handle it.
What is your privacy policy? We take your privacy very seriously and all user data will be processed in accordance with our privacy policy. For more details, please check our privacy policy page.
What is the customer service contact information? You can contact us through the “Contact Us” at the bottom of the website.
